By (User) Design

The Harvard Library presents newest research tool. The first thing I notice upon entering the room is a set of large posters on the wall. The next is a sheaf of pamphlets. Then, I notice the stack of business cards on the desk in front of me. I’m here to notice things, and to have people notice what I notice, which is harder to do than one might assume. How can user experience be quantified? This is the work of the Harvard Library User Research Center. I’m at the URC to participate in a study on the design of a …

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